Restaurant Operations Assistant

3 weeks ago


Gurgaon, Haryana, India The Indian Hotels Company Limited Full time
Job Responsibilities

Assist the Restaurant Manager in carrying out day-to-day activities of the outlet.



Prepare rosters for associates taking into account business needs, leave details, shift timings, and any requests as made.



Conduct daily briefings for all associates on duty allocation, complaints, and complements received, highlighting VIPs and movement of the day, discussing budgets, and sharing guest feedback scores.



Ensure associates follow the opening and closing checklist for smooth restaurant functioning, and conduct checks on cash flow and equipment operation.



Interact with guests, note their preferences, ensure they are met, gather their feedback, escalate and resolve issues, and keep track of guest records and celebrations.



Analyze past performance, market trends, and assist in creating sales forecasts, budgets, and action plans for the current year.



Ascertain crockery, cutlery, and glassware requirements, source them, and supervise usage. Maintain cleanliness and minimize breakage, monitoring inventory levels and replenishing stocks.



Communicate internal processes and audit compliance points to subordinates and monitor adherence.



Assist Restaurant Manager in preparing the monthly training calendar, finalize, and share it with the Learning and Development Manager.



Perform additional duties and assignments given by Management within the scope of the job.



Adhere to Tata Code of Conduct, safety policies, and organizational values.



Job Requirements

Knowledge of various cuisines, food and beverage SOPs, and accounting skills.



Customer orientation, decision-making, people management, and communication skills.



Upselling of food and beverages, NPS scores, adherence to brand standards, and performance against budgets.



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