
Customer Support Specialist
2 days ago
Job Title: Customer Service Representative
Overview:
We are seeking a highly skilled and professional customer service representative to join our team. As a customer service representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve complex issues using standard operating procedures (SOPs)
- Provide customer-facing updates on issue progress
- Utilize existing knowledge bases to identify root causes of issues
Required Skills and Qualifications:
- Excellent verbal and written communication skills
- Typing speed of 60-80 WPM
- Proven troubleshooting experience with complex issues
- Support experience with methodologies, case lifecycles, and analytical skills
Desirable Skills:
- 6+ months of experience in infrastructure, storage, or service desk
- Knowledge of Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini, Notebook, Keep, Sites, Forms, Appsheet)
- Google Workspace Administrator certification is a plus
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Others:
- Typically works in an office setting with regular hours
- May be required to work overtime during peak periods
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