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Senior Technical Support Specialist
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We are seeking a skilled Service Engineer to provide high-quality technical support for computer systems and large format printing solutions.
- Install, configure, and maintain large format printers at customer locations.
- Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
- Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
- Troubleshoot and repair computer hardware, software, networking issues for business customers.
- Perform calibration, alignment, and test prints to ensure optimal printer performance.
- Maintain detailed service reports after each service visit.
- Coordinate with technical support teams for complex troubleshooting.
- Manage spare parts inventory and request replacements when needed.
- Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
- Any degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
- Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment is required.
- Knowledge of large format printers or computer systems troubleshooting is a strong advantage.
