Tech Support Associate

4 days ago


Kollam, Kerala, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 80,00,000

About Us:

We are a leading ed-tech company with a mission to upskill students between 7-17 years and provide them with tech and entrepreneurial skills. Our focus is on STEAM and future-oriented streams, empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers by nurturing their interests and skills through our project-based learning experience.

Job Overview:

A Customer Service Specialist is responsible for educating potential customers about our product and service. He/she is also responsible for handling questions, comments and complaints regarding a particular business. The ultimate goal is to provide positive customer experiences by enhancing relationships between the customer and the business.

Key Responsibilities:

● Ability to communicate effectively with customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with clients based in the US and UK.

Required Skills and Qualifications:

● Prior experience with customer service and call centres in relevant job roles.

● Pleasant personality to engage in meaningful conversation.

● Good communication skills and ability to listen actively.

● Fluency in English.

● Knowledge of US localization is desirable.

Benefits:

Full-time employment with flexible working hours. Night shift (11 PM - 11 AM) available. Remote work option available.


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