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Senior Mortgage Operations Manager
1 month ago
We are seeking an experienced Senior Mortgage Operations Manager to join our team at 2coms in Chennai. As a key member of our leadership team, you will be responsible for leading a high-performing team of Processors in a customer-driven environment.
Key Responsibilities:
- Manage a team of Processors and ensure adherence to KPIs and SLAs in delivery
- Handle second-level escalations and discuss, solve, and support the team with ongoing operations
- Develop and implement effective strategies to drive team performance and meet business objectives
- Ensure attrition targets are not breached and manage operations through end-to-end planning, metrics review, and root cause analysis
About the Role:
This is a fantastic opportunity to take your career to the next level and work with a dynamic team at 2coms. You will have the chance to develop your leadership skills, mentor and coach individual associates, and build and motivate teams.
Requirements:
- 5+ years of experience in mortgage origination along with minimum 2 years of team management experience
- Strong knowledge of US mortgage guidelines and documents
- Ability to interact with clients, understand their requirements, and articulate them to the team
- Experience in active or default servicing processes, including tax-related calculations and delinquent tax follow-ups
About the Team:
You will be part of a talented and dedicated team that is passionate about delivering exceptional results. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
Salary: ₹10 Lakh per annum (negotiable based on experience)
