Relationship Manager

7 days ago

Delhi Pune Mumbai, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Relationship Manager

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  • Job Description: As a Customer Relationship Manager, you will play a pivotal role in building and maintaining strong relationships with our clients.
  • Your key responsibility will be to understand their needs, preferences, and expectations, and ensure the delivery of exceptional products or services that meet their business objectives.
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  • Key Responsibilities:
  • Client Relationship Management: Build and maintain strong relationships with assigned clients, acting as the primary point of contact and establishing trust to understand their business goals and challenges.
  • Needs Assessment: Conduct thorough needs assessments to understand client requirements, preferences, and expectations.
  • Identify Opportunities: Identify opportunities for upselling or cross-selling based on client needs.
  • Account Planning: Develop account plans outlining strategies for client retention and growth.
  • Cross-Functional Collaboration: Collaborate with internal teams to align products or services with client objectives.
  • Sales Growth: Identify opportunities for business expansion within existing accounts.
  • Contract Renewals: Manage contract renewals and negotiate terms to ensure continued partnership.
  • Reporting and Analytics: Prepare regular reports on account status, revenue, and performance metrics.
  • Customer Feedback: Gather and analyze customer feedback to improve products or services.
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Requirements:

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  • Education: Any Graduate
  • Experience: Relevant experience in sales, marketing, or customer-facing roles
  • Skills: Excellent communication and interpersonal skills, ability to work in a team environment
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Benefits:

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  • Competitive Salary: A competitive salary package
  • Opportunities for Growth: Opportunities for career growth and professional development
  • Collaborative Work Environment: A collaborative and dynamic work environment

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