Expert Visa Application Specialist

3 days ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Customer Service Executive

About our company:

We are a leading visa travel management service dedicated to ensuring a hassle-free and seamless visa application experience.

As a key member of our customer support team, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.

Benefits:

  • Positive work environment
  • Competitive salary
  • Private medical insurance
  • Flexible Work schedules
  • Flexible Holidays & Sick Leave
  • Opportunities for professional development
  • Team building activities
  • Career advancement options

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