Helpdesk Specialist

1 week ago

Kolkata, West Bengal, India beBeeIT Full time US$ 60,000 - US$ 80,000

Job Summary

We are seeking a highly skilled IT Helpdesk Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to clients via phone, email, or chat.

Key Responsibilities:

  • Provide timely and effective technical support to resolve client issues.
  • Troubleshoot complex IT-related problems, including hardware and software issues, network connectivity problems, and system configurations.
  • Communicate efficiently with clients to understand their needs and provide solutions.
  • Work collaboratively with internal teams to resolve tickets and ensure seamless network operations.
  • Document LAN activities, including backups, maintenance, server upgrades, and patching.
  • Perform routine maintenance tasks to ensure optimal network performance.

Requirements:

  • At least 2-3 years of experience in a related field, preferably in a Managed Services Provider (MSP) environment, professional services, and/or industry.
  • Technical proficiency in multiple areas, including security, networking, server administration, and hardware.
  • Strong customer-facing interpersonal and communication skills with the ability to effectively communicate technical concepts to non-technical users.
  • Proficiency in Microsoft Office 365 and Intune management is preferred.
  • Understanding of Active Directory Group Policy Objects (GPOs), desktop support, and troubleshooting.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of the company.
  • Professional development opportunities, including training and certifications.
  • A competitive compensation package and benefits.

What We Offer:

  • A collaborative and supportive work environment.
  • The opportunity to work with cutting-edge technology and tools.
  • A comprehensive onboarding program to ensure your success.

Join us in shaping the future of IT support and take your career to the next level

Required Skills and Qualifications:

  • Hands-on experience in helpdesk tickets, including troubleshooting Server Infrastructure tickets, Windows OS, and LoB apps issues.
  • Technical proficiency in multiple areas, including security, networking, server administration, and hardware.
  • Strong customer-facing interpersonal and communication skills with the ability to effectively communicate technical concepts to non-technical users.
  • Proficiency in Microsoft Office 365 and Intune management is preferred.
  • Understanding of Active Directory Group Policy Objects (GPOs), desktop support, and troubleshooting.

Qualifications and Skills:

  • Microsoft certification (e.g., Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Modern Desktop Administrator Associate) is preferred.
  • A relevant Fortinet NSE certification is preferred.

Are you ready to take your career to the next level? Apply now to become a part of our team

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