Information Technology Support Specialist
2 days ago
Role Description
This is a full-time, on-site role for a
IT Support Executive located in Kolkata (On-site).
Key Responsibilities:
- Provide
technical support
to employees for hardware, software, network, and system issues. - Install, configure, and troubleshoot
operating systems, applications, and company-approved software
. - Maintain and monitor
computer systems, servers, and network equipment
. - Respond to
IT helpdesk requests
(in-person, email, or phone) and ensure timely resolution. - Assist in managing
user accounts, access rights, and security settings
. - Perform regular
system backups, antivirus checks, and updates
. - Support in setup and maintenance of
printers, scanners, and other peripherals
. - Coordinate with external vendors/service providers for hardware and software requirements.
- Document
IT issues, resolutions, and processes
for knowledge sharing. - Ensure adherence to
IT policies, data security, and compliance standards
.
Key Skill & Competencies:
- Strong understanding of
Windows/Linux/Mac OS
environments. - Knowledge of
networking, LAN/WAN, Wi-Fi, and firewalls
. - Proficiency in
MS Office, email configuration, and troubleshooting
. - Good understanding of
IT security practices
. - Excellent
problem-solving and communication skills
.
Qualifications
- Bachelor's degree in
Computer Science / IT / related field
(preferred). - 3 years
of experience in IT support/helpdesk
Preference -
Immediate Joiner
Mail your CV
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