Expert Infrastructure Specialist

4 days ago

Kolkata, West Bengal, India beBeeSpecialist Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

We are seeking a proactive and client-focused specialist to join our technology team. This role requires not only strong expertise in Microsoft technologies, security, and migrations but also excellent communication and client-handling skills.

Key Responsibilities
  • Implement, operate, and maintain Entra ID (Azure Active Directory) and Intune.
  • Configure and support Azure Single Sign-On integrations.
  • Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
  • Manage patch updates, compliance, preventative maintenance, and optimization.
Missions & Objectives
  1. Lead and execute Windows, email, and cloud migrations.
  2. Design, implement, and support enterprise infrastructure solutions.
  3. Manage upgrades, performance optimization, and capacity planning.
Helpdesk Operations
  • Provide L1–L3 support across systems, networks, and databases.
  • Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
  • Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
  • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
IT Asset Management
  • Manage IT asset inventory, ensuring accurate records.
  • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.
Operations & Continuous Improvements
  1. Conduct system monitoring, reporting & auditing.
  2. Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
  3. Integrate automation to streamline IT processes and enhance efficiency.
  4. Apply IT operations best practices, ensuring user satisfaction and reliability.
  5. Develop automation scripts for provisioning, reporting, and lifecycle management.
  6. Implement monitoring and alerting for proactive issue resolution.
  7. Create playbooks and documentation for Ops and Support teams.
Microsoft Teams Environment
  • Lead the architecture, configuration, and deployment of Microsoft Teams.
  • Integrate Teams with Microsoft 365 services and third-party apps.
  • Configure and manage Teams policies, compliance, governance, and lifecycle management.
Collaboration Engineering
  • Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
  • Configure SBCs and ensure PSTN integration.
  • Oversee Teams meeting rooms and devices.

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