Transformational Insurance Professional
2 days ago
Insurance Transformation Specialist
Zinnia is a leading technology platform accelerating life and annuities growth.
We offer innovative enterprise solutions and data insights simplifying the experience of buying, selling, and administering insurance products.
This enables more people to protect their financial futures.
At Zinnia, our success is driven by three core values: being bold, teaming up, and delivering value.
Our commitment to these values has led to significant achievements, including over $180 billion in assets under administration, serving 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
Role Overview
We are seeking an experienced Insurance Transformation Specialist who can partner closely with Product and Operations teams to automate transaction workflows, uncover bugs, support root cause analysis, and lead a small team of Business Analysts to drive continuous improvement.
The ideal candidate will have 8+ years of experience as a Business Analyst, preferably in the Insurance, BFSI, or SaaS domain.
They should be detail-oriented, analytical, and comfortable troubleshooting issues or guiding and mentoring others.
Key Responsibilities
- Partner with Product & Operations to identify manual, repetitive transaction processes that can be automated.
- Document business requirements and functional specifications for automation of transaction flows.
- Analyze and investigate system/data issues, supporting bug identification and resolution tracking.
- Collaborate with Engineering to ensure business needs are accurately translated into automated solutions.
- Support UAT and validate outcomes for automation fixes or improvements.
- Create documentation, workflows, and SOPs for automated processes.
- Use data to measure automation success, identify gaps, and recommend improvements.
- Mentor and guide junior Business Analysts; may manage a small BA team.
Requirements
- Bachelor's/Master's degree with 8+ years of experience as a Business Analyst.
- Prior exposure to business process automation, workflow tools, or transaction automation initiatives.
- Excellent analytical and investigative skills; ability to dig into issues and identify patterns.
- Strong experience in bug tracking, triaging, and cross-functional collaboration with QA/Engineering teams.
- Familiarity with tools such as JIRA, Confluence, Excel/Sheets, and process mapping platforms.
- Clear communication skills for working across business and technical teams.
- Basic SQL skills for data extraction, validation, and analysis.
- Leadership skills with the ability to mentor, coach, and manage junior team members.
What We Offer
At Zinnia, you will collaborate with smart professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done.
Visit our website at www.zinnia.com for more information.
We are an Equal Opportunity employer committed to a diverse workforce.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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