Customer Engagement Specialist

2 days ago


Palakkad, Kerala, India beBeeCRMLeader Full time ₹ 15,00,000 - ₹ 25,00,000

Job Summary

We are seeking a CRM professional to lead our organization's CRM strategy and implementation.

Main Responsibilities:

  • Develop and execute CRM initiatives that align with business objectives, focusing on customer engagement, retention, and growth.
  • Mentor and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative work environment.
  • Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • Collaborate with cross-functional teams to align CRM strategies and ensure a consistent customer experience.

Requirements:

  • Proficiency in CRM platforms, data management, and reporting.
  • Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Ability to develop and implement effective CRM strategies aligned with business goals.
  • Understanding of business processes and the ability to align CRM strategies with business objectives.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team and contribute to the success of our organization.


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