
Senior Fitness Club Operations Specialist
1 week ago
Roles and Responsibilities:
- Coordinate the execution of club events, workshops, speaker sessions, and client visits.
- Develop an annual activity calendar and track progress.
Stakeholder Communication:
- Act as a point of contact between the club, property owners, external partners, vendors, and members.
- Minutes of meetings, follow-ups on points agreed, and execution of the same.
Team Management:
- Delegate, monitor, and evaluate specifically assigned responsibilities of the team.
- Ensure all staff consistently comply with uniform policies by wearing designated attire while on duty.
- Manage disciplinary actions involving all Club level employees.
Budget and Resource Management:
- Assist in managing club budgets, sponsorships, and resource allocation for events.
- Coordinate with management for necessary approvals or procurement.
Membership Engagement:
- Deliver a high standard of customer service by creating a welcoming and supportive environment for all members.
- Promptly address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services.
- Foster a culture of attentiveness and responsiveness among staff to ensure every member's interaction reflects the club's values and commitment to excellence.
Health, Safety, and Compliance:
- Ensure the fitness club operates in full compliance with local, state, and industry health regulations, including sanitation standards and emergency protocols.
- Implement and monitor safety procedures across all areas – workout zones, locker rooms, and group class studios – to minimize risk and protect members and staff.
- Oversee maintenance needs and coordinate with staff training in CPR/First Aid, ensuring readiness for any emergency situation and fostering a secure and professional environment at all times.
Program and Event Planning:
- Strategically plan, coordinate, and oversee engaging fitness programs, wellness challenges, workshops, and social events catering to diverse member interests and goals.
- Collaborate closely with instructors, personal trainers, and wellness professionals to design and implement innovative offerings enhancing the member experience, boosting participation, and supporting overall club engagement.
- Monitor attendance and feedback to refine programming, ensuring events remain fresh, impactful, and aligned with the club's vision and member expectations.
Reporting and Documentation:
- Maintain documentation of all club activities for audit, continuity, and institutional reporting.
- Provide regular updates to relevant stakeholders.
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