Technical CRM Specialist

1 week ago

Hyderabad, Telangana, India beBeeCustomerRelationship Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: CRM Support Engineer

We are seeking a highly skilled and experienced CRM Support Engineer to join our team. The ideal candidate will have a strong background in customer relationship management, excellent communication skills, and the ability to work collaboratively with internal teams and external stakeholders.

This is a challenging and rewarding role that requires the ability to troubleshoot technical issues, resolve complex problems, and provide exceptional customer service. The successful candidate will have a passion for delivering high-quality results, a commitment to continuous learning, and a strong understanding of industry best practices.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat channels.
  • Investigate and resolve technical issues related to CRM systems, including software bugs, configuration errors, and data inconsistencies.
  • Collaborate with internal teams, such as development, quality assurance, and product management, to identify and implement process improvements.
  • Develop and maintain comprehensive knowledge of CRM products, features, and functionality.
  • Participate in training and professional development activities to stay up-to-date on industry trends and best practices.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in CRM support, implementation, or administration.
  • Proven track record of delivering high-quality results, meeting deadlines, and exceeding customer expectations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career advancement and growth.

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