Head of Credit Card Portfolio Management
4 weeks ago
Job Description:
Job SummaryWe are seeking an experienced Head of Portfolio Management - Credit Card to lead our credit card portfolio growth initiatives. The successful candidate will be responsible for developing and implementing strategies to increase portfolio growth, improve customer engagement, and enhance overall business performance.
Key Responsibilities- Develop and execute strategies to increase credit card portfolio growth through digital interventions, product enhancements, and customer engagement initiatives.
- Oversee the development and implementation of inbound and outbound call channel strategies to promote credit card products.
- Formulate plans to increase conversion rates and decrease attrition rates for credit card products.
- Utilize modern channels such as social media, email, and SMS to efficiently communicate with customers and increase cost-effectiveness of each sourced lead.
- Implement a successful referral plan to increase customer base involvement and drive portfolio growth.
The ideal candidate will have:
- 8-12 years of experience in banking, fintech, or payment companies with a focus on credit card portfolio management.
- Proven track record of developing and executing successful portfolio growth strategies.
- Strong leadership and management skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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