Senior Collections Manager

4 weeks ago


Delhi, Delhi, India Credit Saison India Full time

About Credit Saison India

Credit Saison India is a leading Non-Bank Financial Company (NBFC) lender, established in 2019. We offer wholesale, direct lending, and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Our tech-enabled model, coupled with underwriting capability, facilitates lending at scale, meeting India's huge gap for credit, especially for underserved and under-penetrated segments of the population.

We are committed to growing as a lender and evolving our offerings in India for the long-term, catering to MSMEs, households, individuals, and more. We are registered with the Reserve Bank of India (RBI) and have an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Our current branch network consists of 45 physical offices, with 1.2 million active loans, an AUM of over US$1.5B, and an employee base of about 1,000 people. We are part of Saison International, a global financial company with a mission to bring people, partners, and technology together, creating resilient and innovative financial solutions for positive impact.

Key Responsibilities

  • Manage the assigned portfolio by driving the collections team.
  • Ensure implementation of Collections Strategies.
  • Recruit and train in-house and out-bound teams.
  • Identify and empanel collection agencies to ensure proper collections coverage.
  • Ensure field collection visits to customers for achieving resolution of allocated accounts.
  • Responsible for achieving monthly targets and bucket-wise resolution targets for the assigned region.
  • Manage NPA and Cost of Collections for the Region.
  • Ensure maximum recoveries by collaborating with other teams, including Legal/Central collections.
  • Achieve target collections of Charges and Late Payment Penalties.
  • Regularly present the performance of the assigned Region to Senior Management.
  • Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.


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