Digital Director of Client Services

1 week ago


Mumbai, Maharashtra, India YAAP Full time

About YAAP

YAAP is a new-age digital marketing, content & technology services company. We operate in the fastest-growing segment of the marketing and marketing services market, bringing together data, AI-powered tech & content to deliver new-age creative solutions.

Why Choose Us?

  • We have been recognized as the 'Great Place to Work' awarded for three consecutive years.
  • We empower you to create your own Moment of Truth.
  • We provide an opportunity to work with a proven, fast-paced, growing content creation agency servicing some of the biggest brands in the region.

About the Role

You are a confident, fearless individual who thinks digitally and creatively. You excel at building client relationships and presenting ideas to audiences. As our Digital Director of Client Services, you will:

  1. Forge strong connections with clients, becoming their trusted advisor and ally in their journey with us.
  2. Dive deep into client requirements, uncovering insights and understanding nuances to tailor solutions that exceed expectations.
  3. Ensure seamless communication that keeps clients informed, engaged, and delighted.
  4. Embrace challenges and leverage your creativity to find innovative solutions to client concerns.
  5. Coordinate between internal teams and clients, ensuring projects are delivered on time, on budget, and with a wow-factor.
  6. Be the ears and voice of our clients, gathering feedback and driving continuous improvement in our services.
  7. Lead the team as a capable leader, researching clients and knowing their DNA, studying competition, initiating innovations, encouraging new ideas, collaborating with stakeholders, and fostering teamwork that achieves business goals.

What We're Looking For

  • Bachelor's degree in business, Marketing Communication or related fields.
  • 10+ years of experience in client services or account management, preferably in a digital agency or similar environment.
  • Excellent presentation skills.
  • Extensive knowledge of digital platforms.
  • Ability to work independently and as part of a team.
  • Client reach and business leads.

Salary Range: $120,000 - $180,000 per annum



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