Digital Director of Client Services
1 week ago
About YAAP
YAAP is a new-age digital marketing, content & technology services company. We operate in the fastest-growing segment of the marketing and marketing services market, bringing together data, AI-powered tech & content to deliver new-age creative solutions.
Why Choose Us?
- We have been recognized as the 'Great Place to Work' awarded for three consecutive years.
- We empower you to create your own Moment of Truth.
- We provide an opportunity to work with a proven, fast-paced, growing content creation agency servicing some of the biggest brands in the region.
About the Role
You are a confident, fearless individual who thinks digitally and creatively. You excel at building client relationships and presenting ideas to audiences. As our Digital Director of Client Services, you will:
- Forge strong connections with clients, becoming their trusted advisor and ally in their journey with us.
- Dive deep into client requirements, uncovering insights and understanding nuances to tailor solutions that exceed expectations.
- Ensure seamless communication that keeps clients informed, engaged, and delighted.
- Embrace challenges and leverage your creativity to find innovative solutions to client concerns.
- Coordinate between internal teams and clients, ensuring projects are delivered on time, on budget, and with a wow-factor.
- Be the ears and voice of our clients, gathering feedback and driving continuous improvement in our services.
- Lead the team as a capable leader, researching clients and knowing their DNA, studying competition, initiating innovations, encouraging new ideas, collaborating with stakeholders, and fostering teamwork that achieves business goals.
What We're Looking For
- Bachelor's degree in business, Marketing Communication or related fields.
- 10+ years of experience in client services or account management, preferably in a digital agency or similar environment.
- Excellent presentation skills.
- Extensive knowledge of digital platforms.
- Ability to work independently and as part of a team.
- Client reach and business leads.
Salary Range: $120,000 - $180,000 per annum
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