Digital Client Service Director
3 weeks ago
About Yaap
At Yaap, we are a new-age digital marketing, content & technology services company that operates in the fastest-growing segment of the marketing and marketing services market.
Our Unique Selling Point:
- We are a unified, purely digital business that disrupts the traditional model by bringing together data, AI-powered tech & content to deliver new-age creative solutions.
- We work with global, multinational, regional and local clients in a 24*7 environment, making us Built for Now.
What We're Looking For
You are a seasoned professional with a flair for digital client services, looking for a new challenge where you can utilize your expertise to drive results. Your passion for innovation, creativity, and building strong relationships makes you an ideal fit for our team.
The Role
- As a Digital Client Service Director, you will be responsible for forging strong connections with our diverse clientele, becoming their trusted advisor and ally in their journey with us.
- You will dive deep into client requirements, uncovering insights and understanding nuances to tailor solutions that exceed expectations.
- Ensuring seamless communication is key, keeping clients informed, engaged, and delighted at all times.
- You will be the ears and voice of our clients, gathering feedback, analyzing trends, and driving continuous improvement in our services.
- Your leadership skills will be essential in leading the team, fostering teamwork that achieves business goals, and researching the clients' DNA to stay ahead of the competition.
The Ideal Candidate
- You have a Bachelor's degree in business, Marketing Communication or related fields.
- With at least 10+ years of experience in client services or account management, preferably in a digital agency or similar environment.
- Excellent presentation skills and extensive knowledge of digital platforms are must-haves.
- You are able to work effectively both independently and as part of a team, with a proven track record of delivering results.
- A competitive salary of $120,000 - $180,000 per year, depending on location, is available for this role.
We Offer
- A dynamic and supportive work environment that encourages growth and development.
- Ongoing training and opportunities for professional advancement.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- A fun and collaborative team culture that values diversity and inclusion.
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