Card Operations Specialist
1 month ago
Axis Bank, one of the largest private sector banks in India, is a part of the Edinburgh-based AXA Group. We are committed to being a leader in financial services and serving our customers with innovative products.
Job DescriptionSalary: ₹600,000 - ₹900,000 per annum (depending on location)
The Card Operations Specialist will be responsible for managing and answering incoming calls from customers regarding financial transactions related to credit cards and debit cards. This role requires strong communication skills, query resolution capabilities, and stakeholder management.
Key Responsibilities:
- Manage incoming calls from Axis Bank customer service centers and PAN India Axis Bank branches and internal departments regarding financial transactions related queries of credit cards and debit cards.
- Maintain approval rates by making service calls to customers for certain decline attempts.
- Generate different types of MISes and publish them daily, weekly, and monthly to senior management.
- Liaise with Visa/Master for Bins and documentation.
- Closure of Compliance and Operational processes with assistance of Audit/Legal.
- Keep track of various timelines and milestones of projects.
- Provide regular updates and reviews to senior management on project status.
- Evaluate performance of existing products continuously.
- Responsible for end-to-end implementation of new product features.
- Drive cost reduction initiatives.
- Liaise with external partners like Visa/Master/Rupay and other payment aggregators.
Estimated Salary: ₹6 lakhs - ₹9 lakhs per annum
This role requires the following qualifications:
- Graduation or Post-Graduation from a recognized institute.
- Fresher with minimal experience.
The ideal candidate should possess the following proficiencies:
- MS-Excel knowledge is mandatory.
- Credit Card or Debit Card knowledge will be an added advantage.
- Query Resolution capability.
- Stakeholder management.
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