Senior Process Associate
4 weeks ago
Job Summary:
Guidehouse is seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for conducting clear and concise requests for information to customers to obtain specific information/documentation required to fulfill EDD checks.
Key Responsibilities:
- Ability to understand EDD requirements for individual customers when completing documentation.
- Conduct clear and concise requests for information to customers to obtain specific information/documentation required to fulfill EDD checks.
- Ability to understand and interpret customer conversations, assessing customer responses and translating them to actionable insights.
- Perform internal and external research on the customer to obtain and gather specific information and documentation.
- Ensure key stakeholders are kept informed on progress or bottlenecks within the EDD Process.
- Identify and make recommendations on process and policy improvements to increase efficiency and accuracy.
Requirements:
- Strong interpersonal, analytical, and communication skills in English.
- 4+ years' experience working in EDD roles for Financial Services/Fin-Tech Sector.
- Thorough knowledge of EDD/EDD checks, BSA/AML laws/guidelines.
- Education - Degree or equivalent.
- Ability to conduct investigations using internal and open sources.
- Experience working with Google Sheet, Google Doc, Excel, Word.
- Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment.
- Ready to support in a 24*7 environment.
- Organized with a high level of attention to detail.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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