Senior Process Associate

4 weeks ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Summary:

Guidehouse is seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for conducting clear and concise requests for information to customers to obtain specific information/documentation required to fulfill EDD checks.

Key Responsibilities:

  • Ability to understand EDD requirements for individual customers when completing documentation.
  • Conduct clear and concise requests for information to customers to obtain specific information/documentation required to fulfill EDD checks.
  • Ability to understand and interpret customer conversations, assessing customer responses and translating them to actionable insights.
  • Perform internal and external research on the customer to obtain and gather specific information and documentation.
  • Ensure key stakeholders are kept informed on progress or bottlenecks within the EDD Process.
  • Identify and make recommendations on process and policy improvements to increase efficiency and accuracy.

Requirements:

  • Strong interpersonal, analytical, and communication skills in English.
  • 4+ years' experience working in EDD roles for Financial Services/Fin-Tech Sector.
  • Thorough knowledge of EDD/EDD checks, BSA/AML laws/guidelines.
  • Education - Degree or equivalent.
  • Ability to conduct investigations using internal and open sources.
  • Experience working with Google Sheet, Google Doc, Excel, Word.
  • Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment.
  • Ready to support in a 24*7 environment.
  • Organized with a high level of attention to detail.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.



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