Reservation Process Coordinator

6 days ago

Mount Abu, Rajasthan, India beBeeReservations Full time ₹ 4,32,000 - ₹ 4,80,000
Reservations Executive

We are seeking a highly skilled Reservations Executive to manage our end-to-end reservations process and set up the foundation for growth.

This is an excellent opportunity for a talented individual to join our team and make a meaningful contribution to the success of our hospitality start-up. As a Reservations Executive, you will be responsible for managing reservations across various channels, handling guest communication, maintaining accurate data, and verifying property listings.

The ideal candidate will have a strong understanding of OTA extranets, PMS, and rate management, as well as excellent communication skills and proficiency in MS Excel and Google Sheets. If you are a detail-oriented, proactive, and willing to learn individual who thrives in a fast-paced environment, we encourage you to apply.

Job Responsibilities:
  • Manage reservations across OTAs, direct bookings, and offline channels.
  • Handle guest communication via calls, emails, and WhatsApp.
  • Maintain accurate data on PMS and OTA extranets.
  • Verify property listings and ensure rates, availability, and content are updated.
  • Create SOPs, email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily/weekly/monthly booking and revenue reports.
Requirements:
  • Degree/Diploma in Hotel Management.
  • Experience: 3+ years in reservations/front office in hospitality.
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
  • Understanding of PMS (Property Management Systems) and rate management.
  • Excellent communication skills (English; other languages a plus).
  • Proficient in MS Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a start-up environment.
Benefits:
  • Salary: ₹35,000 – ₹40,000 per month (incl. incentives).
  • Direct mentorship from the founder.
  • Hands-on experience in building a hospitality brand from the ground up.
  • Career growth into a Reservations Manager role as the company expands.

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