Coordinating Reservations

19 hours ago

Mount Abu, Rajasthan, India beBeeHospitality Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Reservation Coordinator

Experience and Qualifications:
  • Holder of a Bachelor's degree or diploma in Hotel Management or a related field.
  • Strong communication and presentation skills, ensuring effective interactions with guests and colleagues.
  • Minimum 2-3 years of experience in hospitality or a related field.
Duties and Responsibilities:
  • Handle daily tasks and workloads, including incoming guest calls & emails, providing information about hotel services according to established standards.
  • Ensure accurate processing and confirmation of reservations, enquiries, and special requests in line with company policies.
  • Educate guests and key prospects on hotel philosophy and wellness offerings, addressing their individual needs.
  • Provide excellent customer service by handling complex inquiries and requests.
  • Maintain a professional approach during guest interactions.
  • Communicate effectively with the Front Office, Sales, and Wellness team.
  • Keep accurate records and generate reports related to reservations, occupancy, and revenue as needed.
  • Work under pressure and handle high volumes of work during peak periods.
  • Build strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
  • Assist guests with reservation bookings via phone and email, maintaining accurate and up-to-date records in the Property Management System (PMS) & CRM.
  • Proactively engage with guests throughout their journey at the hotel to enhance their overall experience.
  • Adopt a creative approach to generate business opportunities.
  • Identify, analyze, and solve problems effectively.

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