IT Operations Technical Specialist
1 day ago
Seeking an experienced professional to implement and configure the ServiceNow ITOM platform, including CMDB, Discovery, Service Graph Connector, and OT Visibility and OT Asset Management modules. You will work closely with project stakeholders to ensure technically feasible solutions and represent the project throughout planning, development, and release processes.
- Implement and configure Midserver configuration, CMDB, Discovery, Service Graph Connector (SGC), and OT Visibility and OT Asset Management modules in ServiceNow.
- Develop ServiceNow ITOM configuration, including CMDB Data alignment & automated data population, data import, and configuration enhancements on the ServiceNow CMDB, ITOM modular platform.
- Document every development, configuration, and technical details & prepare training material for project.
- Work closely with architect to ensure technically feasible solutions and implement CSDM framework for Operational Technology.
- Develop training material and train necessary stakeholders on the new process and procedures.
- Help in identifying issues, gathering data, analyzing, and presenting solutions.
- 5+ years of experience in implementing and configuring ServiceNow ITOM platform.
- Good understanding of Networking concepts, DMZ zone, Public/Private/Hybrid Cloud environment, and Industrial control system works and OT network functions.
- BASIC understanding of Windows, Linux/UNIX administrations, Power/Shell scripting, Database level architecture, and how to write SQL queries.
- Moderate understanding of Database level architecture and ability to script automated processes.
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