Operational Onboarding Expert

4 days ago

Varanasi, Uttar Pradesh, India beBeeBusiness Full time ₹ 45,00,000 - ₹ 75,00,000

Client Onboarding Specialist Role Overview

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  We are seeking a detail-oriented Client Onboarding Specialist to ensure seamless client onboarding and coordination with telecom operators. This role involves cross-functional collaboration with Sales, Technical, and Partner teams.

  Key Responsibilities:

  • Coordinate end-to-end client onboarding by gathering information and technical requirements.
  • Provision accounts and ensure seamless internal coordination for a smooth customer experience.
  • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
  • Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

  Requirements:

  • Bachelor's/Master's degree.
  • Hands on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • SQL, Advanced Excel, and PowerPoint Presentation skills.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.

  Why Choose Us?

  • Impactful Work: Contribute to safeguarding assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

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