Operations Specialist
3 days ago
We are seeking an experienced Business Operations Manager to support our organization. As a key member of our team, you will be responsible for leading a team of professionals and managing various projects to drive business growth.
- Design, improve, and maintain internal systems, standard operating procedures, and workflows
- Set up and optimize tools, software, and automations for operational efficiency
- Track and improve documentation, filing systems, and knowledge hubs
- Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
- Monitor system uptime and implement process improvements
- Lead internal, client-facing, and strategic projects from kickoff to completion
- Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
- Define, track, and report key performance indicators—starting with a 30-60-90 day plan for the bookkeeping team
- Coordinate task assignments and manage project workflows across platforms
- Liaise with senior management and external consultants to implement marketing and technology strategies
- Foster a culture of feedback, coaching, and collaboration
- Keep the team engaged, supported, and accountable without micromanaging
- Lead hiring, onboarding, and performance reviews
- Track team response time and workflow capacity
- Ensure clear roles and expectations across virtual teams
- Act as a liaison between professionals, stakeholders, and executives
- Align daily operations with long-term business strategy
- Analyze performance metrics and key performance indicators to guide operational decisions
- Use spreadsheets and formulas to support data analysis and reporting
- Prioritize resource allocation based on capacity and business needs
- Oversee seamless onboarding/offboarding and proactive client communication
- Deliver a standout client experience through thoughtful systems and reliable service
- Maintain operational excellence that drives referrals and rave reviews
- Anticipate operational risks and implement proactive mitigation strategies
- Manage budgets and allocate resources effectively to support digital initiatives
Requirements include 5+ years of experience in operations, systems, and people management, 2+ years of Digital Marketing experience, certification preferred, fluency in English, and strong project management skills.
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