
Business Operations Lead
2 weeks ago
Job Overview:
">The position holder will be responsible for managing a team of 10-20 individuals, planning and achieving client retention and revenue targets. The role involves building productive relationships with clients, hiring and training team members, and ensuring prompt resolution of client complaints.
">Key Responsibilities:
">- ">
- Manage a team of 10-20 individuals to achieve fortnightly and monthly client retention and revenue targets">
- Build and manage professional relationships with clients">
- Hire, train, and retain team members by formulating their development plans and ensuring fulfillment of their training needs">
- Ensure prompt resolution of client complaints and provide consultation on digital marketing solutions">
- Daily in-person meetings with clients onsite">
Candidate Attributes:
">- ">
- Experience in sales servicing or retention preferably in BFSI Telecom Ecommerce or Service industry">
- At least once managed a team of 10 sales professionals">
- Excellent verbal written communication and presentation skills MBA mandatory">
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