Business Operations Manager

Job Description

Company Description

Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC.

At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest,

Namma Yatri is leading the way in accessible, community-driven mobility solutions.

About the Role

Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across Delhi and the NCR region. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning.

Key Responsibilities

Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality.

Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale.

Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination.

Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri.

Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice.

Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets.

Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust.

Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives.

Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets.

City Launches & Expansion: Lead new city launches across Gujarat from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks.

State Growth Ownership: Own and deliver core state-level growth metrics including rides, retention, and overall platform performance in Gujarat.

Good to Have

Prior experience in mobility, logistics, e-commerce, or govtech

Worked in driver-side operations, community building or government liaison - Added advantage

Key Skills & Qualities

Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10).

Strong people skills (team management and stakeholder management).

Bias for action and a 'hustler' mindset.

Excellent problem-solving and analytical capabilities.

Strong communication and negotiation skills.

Comfortable with extensive travel and working in diverse on-ground environments.

Key KPIs

Supply Growth: # of active drivers, % availability, acceptance rate across the state.

Customer Experience: Average ratings, ticket resolution time, NPS.

Retention: % repeat users (both drivers and riders).

Cost Efficiency: State-level cost control and operational optimization.

Brand Visibility: Number of activations, city awareness metrics.

State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings.

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