Director of Revenue Growth Initiatives

6 days ago


Gurgaon, Haryana, India Shipsy Full time
About the Role:

We are seeking an experienced professional to lead our customer success initiatives. The successful candidate will have a proven track record of driving customer success and revenue growth in a B2B SaaS company.

Responsibilities:
  • Develop and implement customer success strategies to drive retention and revenue expansion.
  • Collaborate with Key Account Managers to identify growth opportunities and optimize customer engagement.
  • Lead product adoption initiatives to ensure customers achieve maximum value from Shipsy's solutions.
  • Drive strategic initiatives to enhance customer experience, operational efficiency, and business outcomes.
  • Utilize analytics tools to monitor customer health, engagement, and support initiatives.
  • Provide strategic guidance to customers to help them align Shipsy's solutions with their business goals.
  • Partner with sales, product, and leadership teams to develop scalable customer success programs.


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