Sales Operations Manager, Sales Support Team

2 days ago


Mumbai, Maharashtra, India Dun & Bradstree Full time
Unlock the Power of Data with Dun & Bradstreet

We are seeking a highly skilled Sales Operations Manager to join our Sales Support team. As a key member of our operations team, you will play a critical role in driving sales growth and delivering exceptional customer experiences.

Company Overview:

Dun & Bradstreet is a leading provider of business data and analytics solutions. We unlock the power of data through innovative technologies and expert insights, empowering businesses to make informed decisions and drive growth.

About the Role:

This exciting opportunity is for a Sales Operations Manager to lead pre-sales and post-sales operations, ensuring seamless customer onboarding, account management, and sales support. You will be responsible for developing and implementing process improvements, managing contract approvals, and driving revenue growth through strategic partnerships.

Key Responsibilities:
  • Lead Pre-Sales Operations: Master creation, contract booking, order form generation, validation of approvals before client activation, pricing approvals, credit approval, finance committee approval for contracts greater INR 25 Lakh, NDA's/MSA and relevant documentation if any
  • Post-Sales Operations: Invoicing, account activation – coordination with product team or stakeholders, fulfilment on – BIR, DBC, FA – provide concierge to clients if problem with FA/DBC, renewal tracking, supporting sales and collections team on realization of accounts receivables across business
  • Customer Onboarding & Management: Ensure smooth customer onboarding & Customer Lifecycle Management via regular interactions and feedback/cadences, support sales team on documentation with requisite coordination between internal and external legal team, regular interaction with Clients to ensure revenue from signed contracts, create and implement service plan across BUs, same would include all contracts and respective users mapped, revenue from each contract, AOP per Ent. Account. Etc.
  • Account Servicing: Coordination for product trainings/demos for clients, customer query resolution on products by coordinating with internal teams, interaction with customers for invoice acknowledgement and payment realization as per the credit terms, follow-ups with clients for document collection for CCAM report
Requirements:
  • Strong Influencing and collaboration skills to leverage relationships across stakeholders to successfully drive results
  • Highly articulate with excellent business communication (verbal and written) skills, MS Excel, power-point & MS Word proficiency an added advantage
  • Motivated and Energetic with sound business acumen
What We Offer:

A competitive salary of ₹1,200,000 - ₹1,800,000 per annum, depending on experience, plus additional benefits including medical insurance, retirement savings plan, and opportunities for professional growth and development.



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