WhatsApp CRM Liaison
2 weeks ago
JOB SUMMARY
Gamut HR Solutions is seeking a skilled WhatsApp CRM Liaison to join our team in Hyderabad. As a full-time position, the candidate should have a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will be adept in managing customer relationships through WhatsApp, ensuring high levels of customer satisfaction and engagement.
KEY RESPONSIBILITIES
- Manage customer interactions through WhatsApp to ensure timely and effective communication.
- Maintain detailed records of customer interactions and transactions.
- Identify customer needs and provide appropriate solutions to enhance customer satisfaction.
- Collaborate with other departments to resolve complex issues and improve overall service quality.
- Monitor and report on customer feedback and trends to make data-driven decisions.
- Ensure compliance with company policies and procedures in all customer interactions.
- Continuously improve product knowledge to provide accurate and comprehensive information to customers.
- Assist in the development and implementation of new CRM strategies to boost customer engagement.
QUALIFICATIONS AND SKILLS
- Customer Relationship Management (Mandatory skill): Experience in managing customer interactions and maintaining effective communication.
- Attention to Detail (Mandatory skill): The ability to spot errors and ensure accuracy in all tasks.
- Communication Skills: Excellent verbal and written communication skills for interacting with customers and team members.
- Problem-Solving: Strong problem-solving skills to resolve customer issues promptly and effectively.
- Technical Aptitude: Ability to quickly learn and use various software tools required for customer relationship management.
- Multitasking: Proficiency in handling multiple tasks simultaneously without compromising on quality.
- Analytical Thinking: Competent in analyzing customer data and feedback to derive actionable insights.
- Adaptability: Flexibility in adapting to changing customer needs and evolving industry practices.
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