Senior Client Liaison

4 weeks ago


Hyderabad, Telangana, India Cynosure Corporate Solutions Full time
Key Responsibilities:
  • This role plays a pivotal part in client management, ensuring seamless support and documentation. The Client Liaison will work closely with internal teams to align strategies and deliver tailored solutions to clients.
  • Responsible for managing client relationships, supporting sales and marketing processes, and ensuring a smooth client journey from initial to post-sales support.
  • Maintain an ongoing understanding of the client's business environment, competitors, and industry trends to offer proactive solutions.
  • Work closely with the internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.
  • Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
  • Provide product training and onboarding.
  • Ensure timely resolution of client complaints.
  • Document and track client issues using CRM/ticketing systems.
  • Escalate complex issues to senior teams or management.
  • Collaborate with internal teams (sales, technical, and product).


RequirementsQualifications:
  • 12 years of experience in client-facing roles (support, sales, or account management).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Technical aptitude (familiarity with industry-specific software/hardware).
  • Ability to work in a fast-paced environment.
  • Build strong relationships with clients.
  • Identify upsell/cross-sell opportunities.
  • Conduct regular check-ins and satisfaction surveys.


Preferred Qualifications:
  • Proven track record of client retention and growth.
  • Experience with CRM systems and ticketing software.
  • Strong understanding of industry trends and competitor analysis.


About Cynosure Corporate Solutions:

Cynosure Corporate Solutions is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional client experiences and driving growth through strategic partnerships.

We are seeking a highly skilled Client Liaison to join our team and contribute to our mission of excellence.



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