Senior Client Liaison
4 weeks ago
- This role plays a pivotal part in client management, ensuring seamless support and documentation. The Client Liaison will work closely with internal teams to align strategies and deliver tailored solutions to clients.
- Responsible for managing client relationships, supporting sales and marketing processes, and ensuring a smooth client journey from initial to post-sales support.
- Maintain an ongoing understanding of the client's business environment, competitors, and industry trends to offer proactive solutions.
- Work closely with the internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.
- Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
- Provide product training and onboarding.
- Ensure timely resolution of client complaints.
- Document and track client issues using CRM/ticketing systems.
- Escalate complex issues to senior teams or management.
- Collaborate with internal teams (sales, technical, and product).
RequirementsQualifications:
- 12 years of experience in client-facing roles (support, sales, or account management).
- Excellent communication, problem-solving, and interpersonal skills.
- Technical aptitude (familiarity with industry-specific software/hardware).
- Ability to work in a fast-paced environment.
- Build strong relationships with clients.
- Identify upsell/cross-sell opportunities.
- Conduct regular check-ins and satisfaction surveys.
Preferred Qualifications:
- Proven track record of client retention and growth.
- Experience with CRM systems and ticketing software.
- Strong understanding of industry trends and competitor analysis.
About Cynosure Corporate Solutions:
Cynosure Corporate Solutions is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional client experiences and driving growth through strategic partnerships.
We are seeking a highly skilled Client Liaison to join our team and contribute to our mission of excellence.
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