Client Liaison Specialist
3 weeks ago
This role plays a pivotal part in managing client relationships, ensuring seamless lead management, after-sales support, client documentation, and accounts receivable.
Responsibilities include:
- Managing client relationships and providing proactive solutions to meet their needs.
- Collaborating with internal teams to align strategies and deliver tailored solutions to clients.
- Providing product training and onboarding to ensure clients are fully utilizing our services.
- Ensuring timely resolution of client complaints and escalating complex issues to senior teams or management as needed.
- Documenting and tracking client issues using CRM/ticketing systems.
To be successful in this role, you will need:
- 1-2 years of experience in client-facing roles, preferably in support sales or account management.
- Excellent communication, problem-solving, and interpersonal skills.
- Technical aptitude, with familiarity with industry-specific software and hardware.
- Ability to work in a fast-paced environment and build strong relationships with clients.
- Identify upsell/cross-sell opportunities and conduct regular check-ins and satisfaction surveys.
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