WhatsApp CRM Specialist

2 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is a small but dedicated team of 2-10 employees, located in Hyderabad. Our company endeavors to align job seekers with their ideal roles, providing tailored HR solutions. For more information, please visit our website at Gamut HR Solutions.

Job Overview

We are seeking a full-time Junior WhatsApp CRM to join our team in Hyderabad. The ideal candidate should have a minimum of 1 year and a maximum of 3 years of work experience. The candidate should be adept in managing customer relationships through WhatsApp, ensuring high levels of customer satisfaction and engagement.

Key Qualifications and Skills

  • Customer Relationship Management: Experience in managing customer interactions and maintaining effective communication.
  • Attention to Detail: The ability to spot errors and ensure accuracy in all tasks.
  • Communication Skills: Excellent verbal and written communication skills for interacting with customers and team members.
  • Problem-Solving: Strong problem-solving skills to resolve customer issues promptly and effectively.
  • Technical Aptitude: Ability to quickly learn and use various software tools required for customer relationship management.
  • Multitasking: Proficiency in handling multiple tasks simultaneously without compromising on quality.
  • Analytical Thinking: Competent in analyzing customer data and feedback to derive actionable insights.
  • Adaptability: Flexibility in adapting to changing customer needs and evolving industry practices.

Responsibilities

  • Managing customer interactions through WhatsApp to ensure timely and effective communication.
  • Maintaining detailed records of customer interactions and transactions.
  • Identifying customer needs and providing appropriate solutions to enhance customer satisfaction.
  • Collaborating with other departments to resolve complex issues and improve overall service quality.
  • Monitoring and reporting on customer feedback and trends to make data-driven decisions.
  • Ensuring compliance with company policies and procedures in all customer interactions.
  • Continuously improving product knowledge to provide accurate and comprehensive information to customers.
  • Assisting in the development and implementation of new CRM strategies to boost customer engagement.


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