Service Delivery Specialist
1 day ago
As a Site Operations Specialist, you will play a vital role in ensuring the smooth installation, maintenance, and technical support of products at customer locations.
Key Responsibilities:
- Install and maintain Tayal & Co. products to meet customer requirements.
- Diagnose and resolve issues efficiently, handling warranty complaints effectively.
- Provide on-site technical support and training to customers, enhancing their experience.
- Coordinate with internal teams for escalations and quick resolutions.
- Record service activities, visits, and complaint status accurately.
- Ensure compliance with safety standards and company protocols.
- Build strong relationships with customers, particularly Indian Railways and key stakeholders.
- Share field feedback to improve product performance.
Required Skills and Qualifications:
- Strong technical knowledge of mechanical or electrical systems.
- Troubleshooting and repair expertise in industrial or railway equipment.
- Good problem-solving and decision-making abilities.
- Willingness to travel extensively within assigned regions and across India.
- Excellent communication skills with a customer-first mindset.
- Proactive, reliable, and committed to service excellence.
Benefits:
- Diploma/ITI in Mechanical or Electrical Engineering.
- Freshers and experienced candidates welcome.
- Prior experience in manufacturing, engineering, or railway industry preferred.
- Knowledge of service documentation and complaint tracking advantageous.
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