Service Delivery Manager

15 hours ago

India beBeeServiceDelivery Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Service Delivery Manager

Overview

This role involves overseeing the delivery of services to our clients in the press part tooling industry.

Key Responsibilities
  • Lead and manage service operations to ensure timely execution and high-quality results.
  • Handle Annual Maintenance Contracts (AMCs) and resolve customer complaints efficiently.
  • Collaborate with cross-functional teams for smooth service delivery and guide service engineers and technicians.
  • Maintain service documentation and performance reports, driving continuous improvement in service quality and customer satisfaction.
Required Skills and Qualifications
  • Bachelor's degree in Mechanical Engineering or a related field.
  • 8-10 years of experience in Pharma Engineering/Tooling industry, with strong leadership and team management skills.
  • Excellent troubleshooting and technical support capabilities, with experience handling audits and regulatory compliance.
  • Effective communication and customer relationship skills.
Benefits

This position offers an opportunity to work with a dynamic team and contribute to the growth and success of the organization.

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