Service Delivery Manager

3 weeks ago


India Hexaware Technologies Full time

Job Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale transformation implementation maintenance and support projects This role requires expertise in managing high-value portfolios large teams and driving strategic initiatives for global clients Key Responsibilities End-to-End Program Delivery Management Lead and oversee the delivery of IT solutions in the Pharma Clinical and Life Sciences sectors Ensure high-quality execution of transformation and support projects meeting SLAs and business objectives Client Stakeholder Management Collaborative who is able to build a strong and friendly relationship with customers Act as a strategic partner to clients driving business value through innovative IT solutions Manage executive-level relationships ensuring alignment with business goals Should be assertive and be able to articulate clearly to customers Should have the ability to work in multi-vendor environment manage POD teams involving consultants from customer as well as other vendors Team Financial Management Lead and mentor professionals across multiple projects Manage a portfolio of 10M ensuring profitability efficiency and customer satisfaction Responsible for the P L for the portfolio Transformation Innovation Drive digital transformation initiatives leveraging Cloud Gen AI Automation and Data Analytics Implement best practices in IT service delivery ensuring continuous improvement


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