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Job Description What You Will Do At Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide strategic guidance to improve service outcomes. This role is critical to ensuring client satisfaction and the success of our solutions delivery. How You Will Do It Service Delivery Leadership - Oversee the delivery of services and solutions to clients, ensuring compliance with SLAs and maintaining high standards of quality. - Monitor service performance metrics, identify gaps, and implement corrective actions to optimize delivery processes. Client Engagement - Serve as the primary point of contact for clients, addressing concerns and ensuring alignment with their expectations. - Build and strengthen client relationships through effective communication, responsiveness, and proactive problem-solving. Team Collaboration - Lead and support cross-functional teams to ensure smooth execution of service delivery. - Provide coaching, mentorship, and training to team members to achieve operational excellence. Operational Excellence - Develop and implement processes that improve service efficiency and effectiveness. - Drive continuous improvement initiatives to enhance delivery quality and customer satisfaction. Reporting and Issue Management - Prepare regular performance reports and share insights with stakeholders. - Identify risks and manage escalations to ensure timely resolution of issues. Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.
