Service Delivery Manager
14 hours ago
Job Description What You Will Do At Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide strategic guidance to improve service outcomes. This role is critical to ensuring client satisfaction and the success of our solutions delivery. How You Will Do It Service Delivery Leadership - Oversee the delivery of services and solutions to clients, ensuring compliance with SLAs and maintaining high standards of quality. - Monitor service performance metrics, identify gaps, and implement corrective actions to optimize delivery processes. Client Engagement - Serve as the primary point of contact for clients, addressing concerns and ensuring alignment with their expectations. - Build and strengthen client relationships through effective communication, responsiveness, and proactive problem-solving. Team Collaboration - Lead and support cross-functional teams to ensure smooth execution of service delivery. - Provide coaching, mentorship, and training to team members to achieve operational excellence. Operational Excellence - Develop and implement processes that improve service efficiency and effectiveness. - Drive continuous improvement initiatives to enhance delivery quality and customer satisfaction. Reporting and Issue Management - Prepare regular performance reports and share insights with stakeholders. - Identify risks and manage escalations to ensure timely resolution of issues. Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.
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Service Delivery Manager
1 week ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
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Service Delivery Manager
7 hours ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
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Service Delivery Manager
1 week ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
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SAP Service Delivery Manager
3 weeks ago
Bengaluru, India Dairy Day Full timeJob Description About Dairy Day: Dairy Day is one of India's largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company. We are looking to hire a full-time SAP Service...
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Service Delivery Manager
7 days ago
India New Era Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...
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Service Delivery Manager
3 days ago
Coimbatore, India EPAM Systems Full timeJob Description We are seeking an experienced and motivated Service Delivery Manager to oversee the delivery of services to our customers, ensuring consistent alignment with their goals and expectations. This role involves managing performance metrics, driving operational excellence, and contributing to the continuous improvement of service management...
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Service Delivery Manager
3 weeks ago
Bengaluru, India ITC Infotech Full timeJob Description Hi, We are hiring a Service Delivery Manager - IT Infrastructure for Bangalore, if interested please send me your profile to [Confidential Information] alongwith your Current CTC, Expected CTC, Notice period to join. Job Overview: The IT Infrastructure Service Delivery Manager will be responsible for overseeing project execution, resource...
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Services Delivery Manager
2 weeks ago
Mumbai, India Snowflake Full timeJob Description Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level. As a Services Delivery Manager, you are engaged at...
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Service Delivery Manager
14 hours ago
Hyderabad, India HTC Global Services Full timeJob Description About The Role We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving...
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Service Delivery Manager
4 weeks ago
Mysore, Karnataka, India, Karnataka Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
