Service Delivery Manager
10 hours ago
Job Description We are seeking an experienced and motivated Service Delivery Manager to oversee the delivery of services to our customers, ensuring consistent alignment with their goals and expectations. This role involves managing performance metrics, driving operational excellence, and contributing to the continuous improvement of service management practices. As a key leader, you'll work closely with stakeholders to ensure high-quality delivery and outstanding customer satisfaction. Responsibilities - Take a proactive approach in recommending technologies, tools, and methodologies, while promoting the best service management practices - Perform tasks to monitor service delivery against service level agreements and maintain relevant records - Monitor service performance metrics, liaise with managers and customers, and ensure team capacity aligns with demand - Analyze service records regularly to identify required actions to sustain or enhance service levels and initiate these actions - Drive operational Service Review meetings with customer stakeholders - Manage staffing efforts to align resources with successful service delivery - Contribute to P&L optimization by identifying operational efficiencies - Support presales efforts through estimations, operating model reviews, and documentation - Share best practices, delivery expertise, and process improvements across the organization - Oversee delivery governance, resolve complex issues, and ensure operating models and service management practices are of the highest standards - Ensure the effective monitoring of service delivery and implement identified improvements - Establish and review operational methods, procedures, and tools for efficiency and effectiveness - Negotiate with stakeholders regarding disruptions or major amendments to service provision - Develop and execute succession plans for projects within designated accounts - Create and maintain a service catalog, negotiate service level requirements with customers, and diagnose delivery issues to ensure resolutions Requirements - 16-18 years of relevant working experience with excellent project management skills and leadership abilities - Expertise in ITSM-related activities such as change management, incident management, governance, and risk compliance - Knowledge of Information Technology Infrastructure Library, Jira, and Scrum methodologies - Strong communication, organization, and interpersonal skills - B2+ English proficiency level to effectively manage global teams and interact with customers - Professional seniority at B1/B2 levels demonstrated by strategic thinking and accountability - Background in remote work environments with proven capability to handle distributed teams
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Service Delivery Manager
7 days ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
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Service Delivery Manager
2 weeks ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
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Service Delivery Manager
1 week ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
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Service Delivery Manager
5 days ago
India New Era Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...
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Service Delivery Manager
1 week ago
Coimbatore, kerala, India S Pro Hr Consultancy Services Full time ₹ 8,00,000 - ₹ 12,00,000 per yearEnsure smooth delivery of banking services to clients. Manage branch operations and customer experience. Drive process efficiency and compliance. Lead the team to achieve service excellence.
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Services Delivery Manager
2 weeks ago
Mumbai, India Snowflake Full timeJob Description Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level. As a Services Delivery Manager, you are engaged at...
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Service Delivery Manager
4 weeks ago
Mysore, Karnataka, India, Karnataka Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
10 hours ago
Gurugram, India Publicis Sapient Full timeJob Description Job Description We are looking for a seasoned Service Delivery Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient s IT Operation Services offered to various clients. You would have had proven success...
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Support & Managed Services Delivery Manager
3 days ago
India SourceFuse Technologies Full timeSourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience. The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. industries, including financial services, healthcare, and technology. Engagements are...
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Service Delivery Manager
5 days ago
Anywhere in India/Multiple Locations Vriba Full time ₹ 20,00,000 - ₹ 25,00,000 per yearLocation : Remote (India)Working Hours : 6:30PM IST to 3:30AM ISTExperience Required : 15+ years in IT Service Delivery, with people and portfolio management experienceAbout the Role : We are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people...
