Service Delivery Manager
3 weeks ago
Job Description We are seeking an experienced and motivated Service Delivery Manager to oversee the delivery of services to our customers, ensuring consistent alignment with their goals and expectations. This role involves managing performance metrics, driving operational excellence, and contributing to the continuous improvement of service management practices. As a key leader, you'll work closely with stakeholders to ensure high-quality delivery and outstanding customer satisfaction. Responsibilities - Take a proactive approach in recommending technologies, tools, and methodologies, while promoting the best service management practices - Perform tasks to monitor service delivery against service level agreements and maintain relevant records - Monitor service performance metrics, liaise with managers and customers, and ensure team capacity aligns with demand - Analyze service records regularly to identify required actions to sustain or enhance service levels and initiate these actions - Drive operational Service Review meetings with customer stakeholders - Manage staffing efforts to align resources with successful service delivery - Contribute to P&L optimization by identifying operational efficiencies - Support presales efforts through estimations, operating model reviews, and documentation - Share best practices, delivery expertise, and process improvements across the organization - Oversee delivery governance, resolve complex issues, and ensure operating models and service management practices are of the highest standards - Ensure the effective monitoring of service delivery and implement identified improvements - Establish and review operational methods, procedures, and tools for efficiency and effectiveness - Negotiate with stakeholders regarding disruptions or major amendments to service provision - Develop and execute succession plans for projects within designated accounts - Create and maintain a service catalog, negotiate service level requirements with customers, and diagnose delivery issues to ensure resolutions Requirements - 16-18 years of relevant working experience with excellent project management skills and leadership abilities - Expertise in ITSM-related activities such as change management, incident management, governance, and risk compliance - Knowledge of Information Technology Infrastructure Library, Jira, and Scrum methodologies - Strong communication, organization, and interpersonal skills - B2+ English proficiency level to effectively manage global teams and interact with customers - Professional seniority at B1/B2 levels demonstrated by strategic thinking and accountability - Background in remote work environments with proven capability to handle distributed teams
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Service Delivery Manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMSLocation: Coimbatore Mode of work: Work from Office Experience: 8-10 Years Requirements Required Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing...
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Service Delivery Manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMSLocation: Coimbatore Mode of work: Work from Office Experience: 8-10 Years Requirements Required Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing...
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Service Delivery Manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMSLocation: Coimbatore Mode of work: Work from Office Experience: 8-10 Years Requirements Required Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing...
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Service delivery manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed ServicesPrimary skills: #Guidewire, #P&C Insurance, #Policy Center, #Claim Center, #AMSLocation: CoimbatoreMode of work: Work from OfficeExperience: 8-10 YearsRequirementsRequired Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing AMS...
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Service delivery manager
7 days ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed ServicesPrimary skills: #Guidewire, #P&C Insurance, #Policy Center, #Claim Center, #AMSLocation: CoimbatoreMode of work: Work from OfficeExperience: 8-10 YearsRequirementsRequired Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing AMS...
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Service Delivery Manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location: Coimbatore Mode of work: Work from Office Experience: 8-10 Years Requirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Service Delivery Manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title : Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location : Coimbatore Mode of work : Work from Office Experience : 8-10 Years Requirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Service Delivery Manager
1 week ago
Coimbatore, India ValueMomentum Full timeJob Title : Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location : Coimbatore Mode of work : Work from Office Experience : 8-10 Years Requirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Service Delivery Manager
7 days ago
Coimbatore, India ValueMomentum Full timeJob Title : Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location : Coimbatore Mode of work : Work from Office Experience : 8-10 Years Requirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Service Delivery Manager
7 days ago
Coimbatore, India ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed ServicesPrimary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMSLocation: CoimbatoreMode of work: Work from OfficeExperience: 8-10 YearsRequirementsRequired Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing AMS...
