Automotive Service Delivery Manager

1 day ago


India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

The Cluster Manager Service oversees multiple service stations to ensure exceptional customer after-sales service delivery.

Key Responsibilities:
  • Oversee daily operations of multiple service stations within an assigned cluster.
  • Implement consistent service quality standards and best practices across locations.
  • Monitor and improve service delivery processes, customer experience, and operational excellence.
  • Ensure compliance with policies, procedures, and safety standards.
  • Drive performance improvement initiatives across all service stations.
  • Monitor key performance indicators including customer satisfaction scores and revenue targets.
  • Conduct regular performance reviews and develop action plans to address performance gaps.
  • Identify improvement opportunities through service data and market trends.
  • Deliver superior customer service across all touchpoints and handle escalated complaints.
Requirements:
  • 5-7 years in automotive after-sales service management.
  • BE/BTech in Mechanical/Automobile Engineering or Diploma in Automobile Engineering.


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