
Human Resources Service Delivery Specialist
1 day ago
HR Operations Manager
UPL Global Business Services Limited (GBSL) is a specialized entity within the UPL ecosystem that provides centralized, standardized, and streamlined business support services across UPL's global operations.
The role of HR Operations Manager – UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPL's global operations.
Key Responsibilities:- Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across UPL's global entities.
- Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
- Oversee HR helpdesk operations to ensure timely resolution of employee queries.
- Drive harmonization of HR processes.
- Champion automation and scalability with platforms like SAP SuccessFactors.
- Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
- ~6+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
- Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
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