Expert Technical Support Specialist

6 days ago

Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 35,00,000 - ₹ 60,00,000

Job Overview:

A skilled technical specialist serves as the primary point of contact for customers on support issues and product queries. This role requires troubleshooting technical problems, collaborating with internal teams, and delivering timely and high-quality incident resolution.

The ideal candidate will have a strong customer focus, excellent communication skills, and a passion for technology. They should be able to work in high-visibility, high-pressure scenarios and possess good problem-solving skills and troubleshooting acumen.

Key Responsibilities:

  • Interacting with customers using various channels to resolve support incidents
  • Contact and resolve customer issues within target service level agreements
  • Documenting customer incidents with troubleshooting, root cause, and resolution information
  • Collaborating with internal teams to identify root causes and escalate issues as needed
  • Contributing to the internal and external knowledge base for faster incident resolution

Required Skills and Qualifications:

  • 1-3 years of experience in a product support business interacting with English-speaking customers
  • Good verbal and written communication skills in English
  • Problem-solving skills and good troubleshooting acumen
  • Prior experience with ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce
  • Collaboration and communication skills to work with core engineering teams daily

Benefits and Perks:

  • Immense growth and continuous learning opportunities
  • Collaboration with innovative brains and opportunity to explore entrepreneurial mindset
  • An open culture where creative ideas are encouraged

About the Role:

  • Frontend: Javascript, HTML5, CSS3, JQuery
  • Backend: Node.js/ Python/ PHP/ JAVA*
  • Database: Working knowledge of SQL queries, experience with one or more databases (Mongo, Postgresql, NoSQL DB)

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