Insurance Operations Manager

3 days ago

Madurai, Tamil Nadu, India beBeeInsurance Full time ₹ 60,00,000 - ₹ 1,20,00,000
Business Manager Role

We are seeking a Business Manager to lead our insurance support team. As a key member of our team, you will be responsible for guiding the team, optimizing processes, ensuring quality, and maintaining client satisfaction.

About the Company

Our company is a leading global technology and digital transformation firm that helps businesses shape their future through data-driven insights, analytics, and AI-powered solutions. We drive innovation by leveraging cutting-edge technologies like cloud, blockchain, and machine learning to help our clients work smarter, grow faster, and transform at scale.

About the Job

In this role, you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player. You will lead a team size of 15 to 25 people and be responsible for inspiring and motivating them to achieve their goals.

Responsibilities

  • Lead a team size of 15 to 25 people, inspire and motivate the team to achieve their goals.
  • Oversee daily operations and ensure efficient workflow management.
  • Provide guidance and support to team members for their professional development.
  • Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
  • Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
  • Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
  • Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
  • Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
  • Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Requirements

  • Degree in any field
  • Relevant years of experience in P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections, etc.)
  • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
  • Proficient in English language- both written (Email writing) and verbal
  • A strong attention to detail analytical skills and the ability to multi-task are important

Preferred Qualifications

  • An Insurance Certification would be an advantage
  • Ability to think long-term strategically and operationally
  • High customer service orientation.
  • Excellent written and verbal communication
  • Excellent statistical knowledge
  • Highly motivated and achievement oriented
  • Any Project or GB certification in previous experience would be beneficial

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