Customer Success Director for Digital Marketing Agency
2 days ago
PivotRoots is a full-service digital marketing and MarTech agency with a strong presence in India and the UAE, offering services across various industries and the digital ecosystem. The company has a team of over 300 talented individuals, providing expertise in data and analytics, strategy and consulting, digital media planning and buying, UI/UX, social and content, SEO, and digital transformation.
Salary Range: ₹50 Lakh - ₹70 Lakh per annum
Job Description:
We are seeking an experienced Customer Success Director to lead our customer success efforts and drive growth in the Advertising and MarTech industry. As a key member of our leadership team, you will be responsible for developing and executing customer success strategies that deliver measurable value to clients and improve operational efficiency. Your primary focus will be on building strong relationships with clients, identifying opportunities for growth, and ensuring seamless service delivery.
Required Skills and Qualifications:
* 12+ years of experience in customer success leadership from the Advertising and MarTech industry
* Proven expertise in team management, client relations, and process improvement
* Track record of achieving growth and building strong partnerships
Benefits:
* Opportunity to work with a dynamic and innovative company in the digital marketing space
* Collaborative and supportive work environment
* Professional development and growth opportunities
Location:
Mumbai (Andheri - Chakala)
About Us:
PivotRoots is committed to offering equal opportunities to all potential employees and has zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual's ability to perform their job.
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