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Car Care Marketplace Representative

2 weeks ago

Erode, Tamil Nadu, India beBeeCustomerService Full time ₹ 65,00,000 - ₹ 70,00,000
Customer Service & Sales Support Agent

About the Role

We are seeking a skilled and process-driven professional to join our customer service and sales function as a Customer Service & Sales Support Agent.

Your primary focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions. This is not a hard-selling role; instead, you'll be a trusted point of contact who ensures customers feel supported from enquiry through to booking.

You will also help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.

Main Responsibilities:
  • Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
  • Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.
Required Skills and Qualifications:
  • Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
  • Proactive: Takes initiative to chase missing information and keep deals moving forward.
  • Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.
Benefits:
  • Salary: Annual CTC of 6.5 - 7 LPA.
  • Time Off: 20 days of annual leave plus 11 bank holidays.
  • Equipment: Company laptop provided.