Senior Technical Operations Specialist
1 day ago
About the Role:
We are seeking a skilled professional to join our team as a Senior Operations Engineer.
This role focuses on payment solutions and requires hands-on experience with platforms like Enterprise Payments Platform, ACI Universal Payments Framework, SWIFT, and Message Translation Service.
This position plays a critical role in maintaining system stability, performance, and reliability through robust observability practices, incident response readiness, and a commitment to operational excellence.
Key Responsibilities:
- Act as an expert in system recovery processes, ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform/Infrastructure, API Engineering, Mainframe, and observability tools.
- Design, implement, and maintain monitoring, alerting, and logging solutions using observability tools like Datadog and Splunk, with automation/custom integration support via Python scripting.
- Proactively identify risks and implement preventive measures to ensure system stability across distributed and cloud-native environments.
- Leverage domain expertise in payment protocols (SWIFT, MTS, ACH), standards like ISO 20022, and regulatory frameworks including SEPA and PCI-DSS.
- Improve incident response workflows, lead critical incident triage, and drive blameless postmortems. Keep documentation current and actionable.
- Analyze recurring issues, perform deep-dive investigations, and collaborate across teams to implement long-term fixes and resiliency strategies.
- Develop automation scripts (Python, Bash, PowerShell) for routine tasks, system health checks, and self-healing mechanisms to reduce manual intervention.
- Work closely with Engineering, DevOps, and Business stakeholders to align operations with business goals and coordinate production readiness for deployments.
- Exposure to tools like Istio and Launch Darkly to support traffic management and controlled feature rollouts.
- Participate in release planning and coordination, pre/post-deployment validations, and production cutover support.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field.
- 7+ years of experience in Level 2 operations, incident management, and system recovery.
- Deep knowledge of Enterprise Payments Platform and modern payment processing protocols.
- Experience with payment gateways, fintech APIs, and ISO 8583/ISO 20022.
- Proficiency in Java, AWS Cloud Platform/Infrastructure, API Engineering, and Mainframe systems.
- Advanced experience with observability tooling (Datadog, Splunk) and Python scripting for integrations and automation.
- Strong Linux/Unix systems knowledge and understanding of cloud environments (AWS, Azure, or GCP).
- Familiarity with CI/CD pipelines, Docker, Kubernetes, and ITSM tools.
- Experience with SQL/NoSQL database monitoring and troubleshooting.
- Understanding of distributed systems and microservices architectures.
- Excellent problem-solving skills and ability to perform under pressure.
Preferred Skills and Qualifications:
- Experience developing or troubleshooting APIs using Spring Boot.
- Familiarity with service meshes (Istio) and feature flagging tools (LaunchDarkly).
- Exposure to secrets management tools like Vault or Consul.
- Prior experience in highly regulated environments with a focus on compliance (e.g., PCI-DSS).
- Strong documentation and communication skills.
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