Customer Service Representative
3 weeks ago
Job Overview:
We are seeking a skilled Voice Support Executive to join our team at Finderbro. As a Voice Support Executive, you will be responsible for providing exceptional customer service and support through voice calls.
Responsibilities:
- Provide excellent customer service and support to clients through voice calls.
- Handle customer inquiries, complaints, and provide appropriate resolutions.
- Ensure high levels of customer satisfaction and retention.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to resolve customer issues.
- Follow communication procedures, guidelines, and policies.
- Identify and escalate priority issues to the relevant teams.
- Stay updated with product knowledge and industry trends.
- Adhere to company's defined service standards and targets.
Requirements:
- Excellent verbal communication skills.
- Ability to handle customer queries and provide prompt resolutions.
- Strong problem-solving skills.
- Good knowledge of customer service principles and practices.
- Ability to multitask and prioritize work.
- Attention to detail and accuracy.
- Good computer skills and proficiency in MS Office.
- Ability to work well in a team environment.
- Positive attitude and willingness to learn and grow.
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