Customer Support Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeClientSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Client Service Representative

We are seeking skilled professionals to join our support services team in Chennai.

This role involves providing customer-centric voice-based support to UK clients, ensuring timely and effective resolution of service-related queries.

Key Responsibilities:
  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection standards.
Required Skills and Qualifications:
  • 1-3 years of experience in international customer support, preferably with UK clients.
  • Excellent spoken English with a neutral tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Ability to work full-time from the Chennai office.
Benefits:
  • Opportunity to work in a dynamic team environment.
  • Chance to develop customer service skills and expertise.
  • Professional growth and development opportunities.

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