Transformation Operations Lead

This role involves leading business transformation initiatives across the APAC region. You will work closely with cross-functional teams to design and implement process improvements, ensuring alignment with strategic goals.

The ideal candidate will have a strong understanding of business processes and operations, with experience in leading change management efforts. They should be able to communicate effectively with stakeholders at all levels and have excellent analytical and problem-solving skills.

Responsibilities:

1. Lead business transformation initiatives across the APAC region, working closely with cross-functional teams to design and implement process improvements.
2. Support analysis of current business usage of order to cash management processes and related IT tools.
3. Collaborate with internal IM teams on IT-related solution design, testing, and implementation.
4. Contribute to change management efforts to drive adoption of new processes, improve operational productivity, and enhance compliance and reporting accuracy.
5. Participate in Business Acceptance Testing (BAT), including scenario design, data migration validation, and process reviews.
6. Assist in training end users and providing functional support for process and system usage.
7. Collect and document enhancement requests and new ideas from business teams, coordinating with IT for feasibility assessment.

Requirements:

• Degree in related field, with at least 5 years of relevant working experience.
• Process Improvement/Process Excellence certifications strongly preferred.
• Experience in staffing industry preferred.
• Experience in business process re-engineering, operations analysis and research, enterprise risk management, business continuity management.
• Holistic approach to problem solving with ability to see the bigger picture/assess risks.
• Results-oriented, analytical and innovative Strong analytical skills with ability to understand and breakdown complex business problems and propose sound IT/Non-IT solution.
• Driven with a continuous Improvement mindset.
• A strong team player, but also possess the ability to work independently.
• Good networking abilities with strong stakeholder management skills.
• Excellent verbal, written and presentation skills.
• Excellent organizational & leadership skills.

Technical Skills and Competencies Required:

• Business Understanding: Ability to demonstrate knowledge and understanding of customer requirements, market dynamics, value drivers, services, systems and processes.
• Change Agent: Be a change agent capable of communicating and driving change throughout the organization.
• Communication: Ability to convey, receive and share information to ensure mutual understanding internally and externally across all levels.
• Listening and Probing Skills: Excellent listening and probing skills.
• Microsoft Office Applications: Proficient in all Microsoft Office applications with a strong ability to adapt quickly to new software tools.
• Power BI: Strong hands-on experience with Power BI for data analysis and visualization (including DAX and Power Query).
• Power Automate: Experience in workflow automation and process improvement using Power Automate.
• Salesforce Administration: Experience in Salesforce Administration, including user and data management, is a plus.
• Workforce Management Tools: Knowledge of Workforce Management tools, Payroll systems, and Billing processes is highly desirable.

Note to Applicants:

Please apply only via this job posting. Do not send applications via email or messages, and avoid submitting invitations or connection requests for application purposes. Thank you for your understanding.