Technical Field Specialist

2 weeks ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Service Engineer – Computer Systems & Large Format Printers

The ideal candidate will have a minimum of 2 years of experience in service and maintenance of computers, printers or large technical equipment.

Key Responsibilities:

  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay updated on new printer models, software updates, and technical service procedures.

Required Skills and Qualifications:

  • Education: Any degree is acceptable. Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Experience: Minimum 2 years of experience in service and maintenance of computers, printers or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is an advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.
  • Good communication and customer service orientation.

Benefits:

This role offers a challenging career path with opportunities for growth and development.

Additional benefits include:

  • Professional development and training opportunities.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.

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