Delhi Operations Director
4 days ago
About the Position:
We are seeking an accomplished leader to oversee multiple outlets in Delhi. The ideal candidate will be responsible for ensuring operational excellence, team development, customer satisfaction, and revenue growth across all assigned locations.
- Oversee daily operations of multiple units
- Drive sales and profitability targets for each location
- Monitor store performance, identify gaps, and implement improvement plans
- Recruit, train, coach, and evaluate store managers and frontline staff
- Ensure adherence to company standards, food safety, hygiene, and service requirements
- Implement marketing and promotional activities effectively
- Conduct regular audits, reviews, and performance appraisals
- Analyze local market trends and customer needs to optimize offerings
- Manage inventory and cost control across units
- Report performance metrics and suggest strategic improvements to leadership
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Hospitality, or a related field
- Minimum 35 years of experience in multi-unit retail or QSR operations
- Strong leadership, interpersonal, and people management skills
- Solid understanding of business acumen and operational metrics
- Ability to work in a fast-paced, customer-focused environment
- Proficiency in MS Office and basic POS systems
- Willingness to travel within the assigned territory
Prior Experience Preferred:
- Prior experience in brands like Dominos, KFC, McDonald's, or other QSRs
- Punjabi language proficiency (for effective local team communication)
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